Shipping and Returns
We are committed to getting your order shipped as quickly as possible, and there is typically a handling time of 1 business day before orders ship. This means that most orders placed on Sunday will ship Monday, but orders placed Thursday will typically ship Saturday.
We currently offer the following shipping methods (keep in mind that the following is subject to change as we are continuously testing the best option to get orders shipped as fast as possible):
All orders made within the UAE:
- Free Overnight Delivery through FedEx for Credit Card orders
- Free 2-day Shipping through Fetchr for Cash on Delivery orders.
Please note that delivery timing in this case is subjective to the volume Fetchr handles at the given time. Orders typically deliver within 48 hours, however, due to the COVID outbreak, there has been delays with cash on delivery orders of up to 5 days.
All orders within Abu Dhabi:
- Free Same-Day Delivery for all orders, whether paid through a credit card or cash on delivery. However, please be considerate of the fact that we are trying multiple different couriers in order to officially sign with the one we find most reliable. Therefore, while we are doing the best to stick to same-day delivery, we might have days where we aren’t able to fulfil the promise.
Please note that orders are shipped out in the order they are received, and orders are not shipped on Fridays, nor does our shipping team package orders or print labels. Therefore, most orders from Thursday night, and all day Friday, will ship out on Saturday, unless otherwise informed.
Many of our orders placed during business hours during the week ship out exceptionally quickly, in most cases within 24 hours, and in some cases within 12 hours.
Please do not place orders with comments requesting them to be held to a later date. Our processes are in place to get shipments out as fast as we possibly can. Holds, changes, and cancellations are not guaranteed to be addressed before your original shipment goes out. This allows our team to do what we do best and get shipments out to our customers quickly.
Due to order volumes on the days where our office is closed, there can be times where your order may be delayed by an extra business day. Thank you for your support and understanding.
We are currently unable to accommodate international orders due to the complexity of its nature. While we are in the process of expanding our services, we are currently only able to ship to countries within the MENA region.
International orders are shipped using priority FedEx shipping (except for Bahrain and KSA).
Other shipping methods such as DHL Express, USPS, and FedEx carriers will be available upon checkout. However, additional information may be requested by the courier for customs clearance.
Please keep this in mind and be sure to provide all the necessary documents and any other required information needed to properly clear your package through customs.
We are not responsible for customs delays or clearance issues.
Additionally, estimated delivery time frames for standard and express international shipping options are not guaranteed. If you plan on placing an international order, please contact us in advance so our support team can make the process as easy as possible for you.
Unfortunately, we are not able to accommodate local pickup requests. Our apologies for any inconvenience this may cause. And thank your for your understanding.
Return & Exchange Policy
Nootropix offers a 30-day money-back guarantee.
We do not accept returns or exchanges for opened and/or used products. However, an unopened product may be returned for a refund within 30 days of its delivery date.
If ordering more than one bottle of a product you haven’t tried before, please only open one at a time, so you are eligible for a refund.
Please email us on email@example.com with any further questions.
Additional shipping fees, such as expedited shipping services, are non-refundable. All other return requests submitted after 30 days of delivery date will be at the discretion of Nootropix.
Please contact us for additional support or if you have any questions.